Our Warranty

Do you offer a warranty?

Yes. Every S.H.E. piece includes a 60-day limited warranty covering manufacturing defects only. The warranty period begins on the date your jewelry is delivered.

If you believe your piece has a manufacturing defect, please contact us within 60 days so it can be inspected and the appropriate next steps determined.

What is not covered by the warranty?

The limited warranty does not cover normal wear, accidental damage, scratches, bent or broken prongs, stone loss caused by damage, improper care, loss, theft, or repairs and alterations performed by another jeweler.

Fine jewelry naturally requires ongoing care and maintenance. This warranty is not a replacement for personal jewelry insurance.

Should I insure my jewelry?

Yes. We strongly recommend insuring your piece as soon as you receive it. S.H.E. partners with Jewelers Mutual and recommends them as a trusted option for specialized jewelry insurance.

Insurance coverage, premiums, eligibility, and claims are handled directly by Jewelers Mutual and are subject to the terms of the policy you select.

Is an appraisal included with my purchase?

Yes. A professional appraisal is provided as a complimentary perk with your S.H.E. fine-jewelry purchase. It may be used when obtaining personal jewelry insurance and should be stored with your important records.

Because jewelry and precious-metal values can change over time, your insurance provider may recommend having the appraisal updated periodically.